FINANCIAL INCLUSION PLAN

Name and address of technology service provider:   

M/s HCL Infosystems Ltd.
E – 5, 6, 33, Sector X 1,
Noida 201 301,
INDIA

Name and address of Corporate BC:                     

M/s Interact,
I Floor, DVR Bhavan,
Vittal Rao Nagar,
Madhapur, Near Hi-Tech City,
HYDERABAD 500 072.

Number of Villages having population above 2000 allotted to the Bank: 546

Monitoring Mechanism:
i) The Bank has designated Nodal Officers at the Regional offices to assist the Regional Manager in monitoring implementation of FI through the branches. The Regional Manager and other officers from Regional Office during their visit to branches having FI villages shall review the progress in implementation of FIP and provide the required guidance.
ii) The Regional Managers shall visit at least 30% of FI villages of the Region in a year.
iii) RBI has stipulated that 1% of the FI Villages shall be visited by CHAIRMAN and 5% of the FI Villages shall be visited by GM, FI, Head Office, to oversee the implementation of FIP.
iv) The Corporate BC engaged by the TSP shall ensure the appointment of BC supervisors according to the need to effective BC services.

REDRESSAL OF GRIEVANCES:
i) As part of consumer protection measures, Reserve Bank of India has advised Banks to constitute Grievance Redressal Mechanism within the Bank for redressal of complaints about the services rendered by BC's. Accordingly, Bank has proposed for establishment of a three tier grievance redressal mechanism as follows.
ii) At First Level, Branch Level Customer Grievance Redressal Officer is the Base Branch Manager. The Branch shall ensure display of Name and address of the Branch Manager in BC premises and Branch Manager shall dispose of the complaints received within 15 days.
iii) At Second Level, the Regional Customer Grievance Redressal Executive is the Regional Manager of the Region under whose jurisdiction the village is situated. Name and address of Regional Manager shall be displayed on the notice board in Branch premises. Complaints received at RO shall be disposed of within 15 days.

iv)Third Level of Customer Grievance Redressal Executive is the General Manager (Financial Inclusion) at Head Office, Kadapa, whose name and address are displayed on the Bank's website and on the Notice Board of the Branches and Regional Offices as per the following particulars. If the Grievance of the customer is not redressed within 30 days from the date of complaint either at Branch level or RO level the same may be referred to the Customer Grievance Redressal Executive at HO level (General Manager, FI) who is also the appellate authority.

Villages covered by Brick & Mortar Model as on 20/11/2011 - 11.

 Villages covered under Business Correspondent Model as on 20/11/2011 – 439

(Click Here, for details of villages covered under BC model as on 20/11/2011)

(Click here for the villages having population above 2000 allotted to the Bank under Financial Inclusion)